Legal
Last updated: 1 July 2026
This Refund Policy is provided in compliance with the Consumer Protection Act 68 of 2008. All refunds are processed in South African Rand (ZAR) only.
No refunds are issued for partial months already paid. If you cancel your subscription before the next billing date, the service remains active until the end of the current paid period. No further charges will be made.
If PrimeDesk terminates your account without cause (i.e., not due to a breach of Terms by you), a pro-rata refund of any unused prepaid period will be issued within 30 days of the termination date.
Setup fees, where applicable, are non-refundable. These cover the initial configuration and onboarding work performed by the PrimeDesk team.
In accordance with the Electronic Communications and Transactions Act and the Consumer Protection Act, clients have a 7-day cooling-off period from the date of first subscription. If you cancel within this period and have not substantially used the service, you will receive a full refund of the subscription fee.
All refund requests must be submitted in writing to infoprimedesksa@gmail.com. Please include your account email, invoice number, and reason for the request.
Approved refunds are processed within 30 days of approval. Refunds are returned to the original payment method where possible. If the original payment method is unavailable, an EFT will be arranged to a South African bank account in your name.
Custom software development is billed according to the terms of the specific project agreement. Refunds for custom development are handled on a case-by-case basis as outlined in the project contract.
If you disagree with a refund decision, you may escalate the matter by contacting infoprimedesksa@gmail.com. If the matter remains unresolved, you may refer the dispute to the National Consumer Commission or seek resolution through mediation under AFSA rules.
All refunds are issued in South African Rand (ZAR) only. No currency conversion is offered.