Legal
Last updated: 1 July 2026
These Terms and Conditions ("Terms") govern your use of PrimeDesk's software, platform, and services. By accessing or using PrimeDesk, you agree to be bound by these Terms. If you do not agree, you must not use the platform.
PrimeDesk (Pty) Ltd is a technology company registered in the Republic of South Africa.
Physical address: South Africa
Email: infoprimedesksa@gmail.com
Phone: +27 72 932 7257
PrimeDesk provides cloud-based POS systems (PrimeDesk Retail and PrimeDesk Cannabis), client management tools, custom software development, and related business services to clients in South Africa.
PrimeDesk operates on a monthly subscription model. Subscriptions are billed monthly in advance and can be cancelled at any time. There are no long-term contracts unless separately agreed in writing.
All prices are quoted in South African Rand (ZAR) and include 15% Value Added Tax (VAT). Current pricing for POS products is R 999 per terminal per month. Custom solutions are quoted separately. No setup fees apply to standard POS subscriptions.
Invoices are due upon receipt unless otherwise stated. Payment must be made via the provided payment link or by EFT. Overdue accounts may be suspended after 14 days past the due date. Interest may be charged on overdue amounts at the maximum rate permitted by South African law.
If payment is not received within 14 days of the due date, PrimeDesk reserves the right to suspend access to the platform. Data will be retained for 60 days after suspension, after which it may be permanently deleted. Full reconnection is subject to payment of all outstanding amounts.
PrimeDesk aims for 99.5% uptime. We do not guarantee uninterrupted service and are not liable for downtime caused by factors outside our reasonable control, including internet outages, force majeure, or scheduled maintenance. Maintenance is typically conducted during off-peak hours.
All software, source code, designs, interfaces, and content provided by PrimeDesk remain the exclusive intellectual property of PrimeDesk (Pty) Ltd. Clients receive a non-exclusive, non-transferable licence to use the software for the duration of their subscription. Clients do not acquire ownership of any PrimeDesk software. Custom software developed for a client under a separate agreement is governed by the terms of that agreement.
To the maximum extent permitted by South African law, PrimeDesk's total liability for any claim arising from these Terms or the use of the platform shall not exceed the amount paid by the client in the 3 months preceding the claim. PrimeDesk is not liable for indirect, incidental, or consequential damages, including loss of profits, data, or business opportunity.
These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be resolved in the courts of South Africa, unless otherwise agreed in writing.
Before initiating legal proceedings, the parties agree to attempt to resolve any dispute through good-faith negotiation. If the dispute cannot be resolved within 30 days, it may be referred to mediation under the rules of the Arbitration Foundation of Southern Africa (AFSA).
In accordance with section 44 of the Electronic Communications and Transactions Act 25 of 2002, clients have a 7-day cooling-off period from the date of first subscription. If you cancel within this period, you will receive a full refund of the subscription fee, provided the service has not been substantially used. Setup fees, where applicable, are non-refundable.
Monthly subscriptions automatically renew each billing cycle until cancelled. You may cancel at any time, and the cancellation will take effect at the end of the current billing period. You will not be charged for the next billing cycle if cancellation is received before the renewal date.
We may update these Terms from time to time. The date of the last update is shown at the top of this page. Continued use of the platform after changes constitutes acceptance of the updated Terms.